Clients can opt to pay for project fees and expenses via invoice or by credit card.
Credit Card Payments
Once you have selected an Expert and the project agreement has been signed by both parties, the engagement commences. In the project workspace, you will be prompted to enter your credit card information by selecting the “Submit Credit Card Information” button as shown below:
Credit Card FAQs
When will I be charged for the project fees?
Clients are charged for the project fees once the engagement commences by entering the credit card information via the orange “Submit Credit Card Information” button in the project workspace.
How much is charged during credit card transactions?
The entire cost of the project.
Will I receive a receipt for this transaction?
Clients will have the option to download a receipt after the transaction has been completed.
What if my project workspace does not display the credit card banner?
If this banner does not appear in your project workspace after the project agreement has been signed by both parties, please contact email@example.com.
The project is already completed, but I have not provided my credit card information. How do I pay?
If no credit card has been submitted after a milestone is approved, an invoice will be sent to the project owner’s email address with a link to pay. This typically takes 2-3 business days to receive after the milestone approval.
Invoicing & Payment Terms
Catalant invoices Clients for project fees and expenses incurred by an Expert and disburses appropriate amounts to the Expert. Clients are only invoiced after approving Expert payment submissions.
What happens after I’ve approved a payment submission request?
Clients will receive an invoice for an approved payment submission within 1-3 business days of approval.
Where are invoices sent?
The invoice billing method may vary by account. If your company has established predetermined invoicing protocols, it will follow that, or it will be specified in the project agreement. If you’re unsure of your company’s invoicing protocols, you will have several options to choose from when executing the project agreement, including directly to yourself, to your company’s AP department, or to a VMS. You may want to check with your company’s AP or Procurement department to confirm, or your Catalant representative may be able to help as well.
How can the invoice be transmitted?
The invoice can be sent in the following ways:
Via email to your preferred billing email address (please check spam or junk folders)
Via your Vendor Management System (VMS)
Does the invoice automatically go to the project owner’s email address?
The invoice’s destination is determined by the project owner’s selection at the time of the project’s creation, by the project agreement, or by overarching larger account determinations.
How do I know what my billing method is?
Sometimes individual project owners are unaware that their company has arranged specific requirements with the Catalant team that govern all users within that company. If you’re unsure, our recommendation is to:
- Check with your internal finance and legal teams to determine where invoices will be sent.
- Check the billing instructions entered in the project agreement.
- Reach out to your Catalant representative who may be able to help.
Can I request a copy of the invoice or an invoice adjustment?
You can request a copy of the invoice or an invoice adjustment by sending your request to our Accounts Receivable Team at AR@gocatalant.com.
What is the timeframe for requesting invoice adjustments?
Please notify us of any discrepancies as soon as possible by forwarding the details to AR@gocatalant.com. This should take place prior to the invoice due date.
I have a backup invoicing contact who I’d like you to keep on file. How do I get that information to you?
You can request a backup invoicing contact to be added to receive a copy of the invoice in addition to your preferred billing method by sending your request to our Accounts Receivable Team at AR@gocatalant.com.
When is the invoice due?
The invoice will be due by the date listed on your invoice. If you have any questions regarding your payment terms please contact AR@gocatalant.com for further assistance.
How can I pay the invoice?
We accept payment for invoices via Wire/ACH, check, or credit card (upon request) . If you wish to pay an invoice by credit card, please email AR@gocatalant.com with the invoice number or purchase order number and description (if applicable) with this request.
Will I be reminded of an invoice due date?
Our systems will send out a reminder email only for emailed invoices. This email is available for opt-out.
What if I receive an invoice from the Expert?
Client PO Requirements
If a Client requires a purchase order (PO) number in order to pay vendors, Clients must provide the PO number and any other relevant information to Catalant before any project work begins to ensure timely billing and payments. Please note: Clients should always remember to include any estimated expenses from an Expert when securing funding sources internally.
Where do I submit a PO?
You can submit a purchase order (PO) number by forwarding it to our Accounts Receivable Team at AR@gocatalant.com. Please include any anticipated additional expenses and any important instructions.
What happens if a PO is not submitted?
If you have any questions or need assistance, please contact Catalant Support at firstname.lastname@example.org.