Here are some helpful tips to assist you with:
Prior to Login:
Forgot your password? To reset your password, please:
1. Navigate to the Login page
2. Click Forgot Password
3. Enter the Login Email address that is associated with your account and click Send Me Instructions
4. Locate the Password Reset email located in your inbox.
5. Click the link and reset your password
Looking to change your password to keep your account information secure? To change your password after login:
1. Click on Account2. Click Forgot Password
3. Enter Current Password
4. Enter New Password
5. Confirm New Password
6. Click on Change Password
What are the password requirements?
Here are the following password requirements:
- Password must be minimum of 8 characters
- Add another word or two. Uncommon words are better.
- Try adding more capital letters and symbols (#$@%)
Why haven’t I received the password reset email?
If you have not received the password reset email containing the password reset link, please be sure to:
- Check your junk/spam folder
- Verify the email address entered is the correct login email
- Email firstname.lastname@example.org for assistance
- Please be sure to send your request from your login email address to expedite your account verification
Why is the password reset link expired?
The password reset link may be expired if more than an hour has passed since your initial request or if a subsequent password reset link has been requested. Please be sure you are ready to click the link upon its request to ensure timely usage. Also, verify that the link attempted to be used is the very last email to be received in the password reset email thread with Catalant in cases where more than one was requested.
Why can’t I log in after resetting my password?
If you are unable to login after successfully resetting your password, verify that you are entering the correct email address and updated password. Please be sure to erase any auto filled data as it may no longer contain the most up to date information. You may also want to try opening a new browser tab and pasting the following login url: https://app.gocatalant.com/c/_/. If you still need assistance with resetting your password, please contact email@example.com.
Why am I receiving a message that my account has been disabled?
Clients may opt to disable their accounts via their self-service portal. Some may have been disabled by Catalant. If you would like to submit a request for enablement or have questions regarding your disablement, please forward to firstname.lastname@example.org .
If you have any questions or need assistance, please contact Catalant Support at email@example.com.