For Variable Rate projects, clients and Experts agree on an hourly or daily rate, a maximum total of hours, and an estimated payment submission schedule in the Proposal stage.
Once a contract is fully executed and the project moves to Active, the Payment Submission Schedule can be found in the Payments tab of the Project Workspace. Clients are notified via email when action is required on a pending submission.
The Payments tab includes a summary of the Variable Rate project values, including the agreed upon rate and the hours balance. This summary automatically updates throughout the project to reflect approved and remaining values in real time.
Experts fill out timesheets throughout the duration of the project to report their hours worked and submit those for client approval. To request payment, Experts submit one or more timesheets for client review.
When an Expert submits a timesheet, clients will receive an email notification with the details of the submission and a direct link to review it on the platform.
Clients can review submitted timesheets in the Payments Tab of the Project Workspace. The Submission section will contain a banner highlighting which submission requires action.
Upon review, clients can request revisions and send feedback to the Expert. If rejected, the Expert is notified and can revise as applicable before resubmitting for approval. Once payment is approved, Catalant will pay the Expert.
How will I know if a request is pending action?
If a request is pending action, it will appear as a banner in the Payments tab of the Project Workspace as shown below:
Can an Expert enter a payment submission for no reported time?
An Expert can only enter a payment submission for actual hours worked.
How do I approve a payment submission?
To learn more about approving payment submissions, please click here.
Will the Expert receive a notification after an approval or a revision request?
Yes, the Expert will receive a notification.
Can more payment submission lines be added to the payment schedule?
Yes, more payment lines can be added upon request. To add, please send your request to email@example.com for assistance.
Are the payment dates listed in the submission schedule mandatory?
No, the dates listed in the submission schedule are estimated dates. If your project becomes delayed, the submissions can still be entered, following the same cadence as the original. These dates are set during the Proposal stage and cannot be adjusted once the engagement has begun.
Can the Expert send me an invoice for services directly?
No, the Expert must submit a payment submission to initiate the payment process. For more information on invoicing, please click here.
What happens after a payment submission is approved?
Once a payment submission has been approved, Catalant initiates both the Expert disbursement process and the Client Payment Process.
If you have any questions or need assistance, please contact Catalant Support at firstname.lastname@example.org .