For Fixed Rate projects, clients and Experts agree on a maximum total budget and an estimated payment submission schedule in the Proposal stage.
Once a contract is fully executed and the project moves to Active, the Payment Submission Schedule can be found in the Payments tab of the Project Workspace. Clients are notified via email when action is required on a pending submission.
The Payments tab includes a summary of the Fixed Rate project values, including the agreed-to submissions and the project’s balance. This summary automatically updates throughout the project to reflect approved and remaining values in real time.
Throughout the duration of the product as Experts complete milestones or deliverables, they will submit requests for payment submission approval. When an Expert submits a payment submission, clients will receive an emailed notification with the details of the submission and a direct link to review it on the platform.
Clients can review these submissions in the Payments Tab of the Project Workspace. The Submission section will contain a banner highlighting which submission requires action.
To anticipate upcoming payment submissions, you may view the payment amounts estimated in the agreed upon payment schedule under the Proposals Tab.
Clients can request revisions and send feedback to the Expert. If rejected, the Expert is notified and can revise as applicable before resubmitting for approval. Once payment is approved, Catalant will pay the Expert.
How will I know if a request is pending action?
If a request is pending action, it will appear as a banner in the Payments tab of the Project Workspace as shown below:
How do I approve a payment submission?
To learn more about approving payment submissions, please click here.
Can an Expert enter a payment submission for no reported time?
An Expert can only enter a payment submission for actual hours worked.
Do Fixed Rate Submissions require timesheets?
Due to the nature of this payment structure, the Experts are not given the option to upload a timesheet.
Will the Expert receive a notification after an approval or a revision request?
Yes, the Expert will receive a notification.
Can more payment submission lines be added to the payment schedule?
Yes, more payment lines can be added upon request. To add, please send your request to email@example.com for assistance.
Are the payment dates listed in the submission schedule mandatory?
No, the dates listed in the submission schedule are estimated dates. If your project becomes delayed, the submissions can still be entered, following the same cadence as the original. These dates may be updated upon request. Our recommendation is to discuss your request with the Expert so that they may update the submission schedule accordingly.
Can the Expert send me an invoice for services directly?
No, the Expert must submit a payment submission to initiate the payment process.
What happens after a payment submission is approved?
Once a payment submission has been approved, Catalant initiates both the Expert disbursement process and the Client Payment Process.
If you have any questions or need assistance, please contact Catalant Support at firstname.lastname@example.org .